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Tutors who wish to cancel their membership on our website can do so at any time. Here are the key points to note:
Tutors are responsible for canceling their own membership.
No refunds will be provided for membership or registration fees after payment, regardless of when the cancellation is initiated.
Tutors will retain access to the website and their profile until the end of their current paid membership period.
Learners who have registered on our website can also cancel their registration. Here are the key points to note:
Learners can cancel their registration at any time by following the cancellation process outlined on our website.
No refunds will be provided for the registration fee after payment, regardless of when the cancellation is initiated.
Learners will retain access to the website and their account until the end of their current paid registration period.
Refunds are generally not provided, except in the following circumstances:
Technical Issues: If a technical issue on our website prevents a tutor or learner from accessing the services they have paid for, we will investigate the matter and may provide a refund or extension of the membership or registration period at our discretion.
Duplicate Charges: If a user is accidentally charged twice for the same membership or registration fee, we will refund the duplicate charge.
Unauthorized Charges: If a user's payment method was used without their authorization to pay for a membership or registration, we will investigate the matter and provide a refund as appropriate.
Dissolution of the Service: If our website or services are permanently discontinued, we will provide prorated refunds for the remaining unused portion of the membership or registration fees.
Users who believe they are eligible for a refund based on the circumstances listed above should contact our customer support team via email at firstname.lastname@example.org with their refund request. Users should include all relevant details and evidence to support their claim.
We reserve the right to make changes to this cancellation and refund policy at any time. Users will be notified of any significant changes to the policy through email or on the website.
It's essential to make this policy easily accessible on your website and require users to agree to its terms during the registration and payment processes. Additionally, providing clear, transparent communication about the policy to your users will help minimize disputes and misunderstandings.